Case study
Feim's experience.
Turning a growth method into a certified system, shared by the whole team.
With ISO 9001 and ISO 27001, Feim has given a certified form to the way it supports companies as they grow.
the challenge
The starting point.
When a company entrusts its growth strategy to an external partner, it opens its doors to them: positioning, sales data, CRM, goals, development plans. This is information with competitive value, shared only within a relationship of trust. That is why more structured clients ask for guarantees first: NDAs, data processor appointments, security questionnaires.
Feim works right there, at the heart of companies. It is a full-remote team of six that doesn't stop at strategy or settle for a single campaign: it defines positioning and then puts it into practice under a single point of direction, measuring the results. The method it sells is built on control and measurability, but until recently it lived mostly in the founders' experience.
Certification didn't come from a lost tender or a near-miss: it was a deliberate choice, to validate a full-remote organization and apply to itself the same rigor it promises its clients.
OUR SOLUTION
What we have done.
01
The Feim method (Focus, Expression, Implementation, Measurement) put into writing, making every phase measurable with tasks, responsibilities and KPIs.
02
Information flows between team, partners and clients moved from scattered emails and chats to shared spaces and collaboration tools with precise permissions.
03
An ISO 27001 risk analysis designed for a full-remote organization, which identified home networks as the most critical area and gave them the right priority.
04
Procedures and processes written and shared with the whole team through the Complaion platform, all the way to internal and certification audits completed without surprises.
We thought it would be complicated to put all our procedures and processes in writing and share them with the whole team. With the platform and its outputs, instead, it was very simple and effective. We still use it today to find procedures and forms more easily.
Marina Tristani
CEO @ Feim
results achieved
What changed after the certificate.
Data and access are now governed by clear procedures shared with clients: Feim works securely, and clients know they are protected.
Certification has become a sales argument for a company that asks clients to entrust it with their commercial strategies, with its impact measured as the "M" in Feim requires.
NDAs, data processor appointments and security questionnaires are now answered with procedures already defined and verified by a third party.
The method no longer lives only in the founders' heads: written procedures, clear roles and shared tools let the whole team, even remotely, work with the same vision.
