Case study
CommerceClarity's experience.
Turn existing security practices into a certified management system.
AI agents working on the product data of major retailers and brands. ISO 27001 turned security answers that had to be rebuilt in every deal into a recognized, third-party-verified framework.
the challenge
The starting point.
In online retail, everything starts with product attributes. Filters, internal search, SEO, marketplaces and, increasingly, the AI agents that recommend what to buy only work if every product page is complete, accurate and structured.
CommerceClarity does this work with AI agents that turn raw supplier data into validated attributes, ready for every channel and market, alongside the PIM and ERP its clients already use. Its clients are multi-brand retailers and brands with catalogs of 10,000 to over 100,000 products.
Certification was a preventive choice, part of an internal path the team calls "enterprise readiness": be ready before a client demanded it, rather than chase it with a deal already on the table.
OUR SOLUTION
What we have done.
01
Risk assessment and gap analysis of existing practices, which showed that many security controls were already in place but not yet formalized.
02
Structuring of the information security management system, turning existing practices into documented, verifiable processes: access reviews, supplier management, staff training and incident management.
03
Phased process, managed through the Complaion platform, so certification could run alongside the day-to-day work of a fast-growing startup.
04
Support in collecting evidence and preparing for the certification audit, with a focus on proving that procedures are actually applied, not just written down.
The processes you build for the audit are the same ones you'll use the day something goes wrong. It happened to us during the certification process, and having them ready made all the difference.
Michele Sampieri
CTO @ CommerceClarity
results achieved
What changed after the certificate.
Security is now an explicit part of business processes, not something handled implicitly by the tech team.
Enterprise security reviews start from a third-party-verified framework, so answers are faster and more structured, and the gap with clients' IT, legal and security teams is smaller.
New hires go through ISO 27001 and security training with a final quiz, plus phishing simulations and a review of users and privileges every six months.
Incident management and business continuity were tested in real conditions: after an AI provider outage, an alternative provider was integrated and full service restored in about half a day.
